Frequently Asked Questions

Yes. Fully licensed and insured. Happy to provide proof before any job begins.

Salem, Dallas, Keizer, Silverton, Woodburn, Stayton, Albany, McMinnville, and surrounding communities within 30 miles of Salem, OR. See our service areas page for a full map.

Call or text (503) 445-7871, email basaltexteriors@gmail.com, or fill out the form below. We typically respond within a few hours.

Not always. For exterior work we usually don't need access inside. We'll let you know in advance if we do.

Every job is quoted individually based on property size, condition, and scope. We never charge by the hour — you always know the price before we start.

No — we use careful low-pressure manual techniques. No power washers that strip granules from shingles.

Most residential roofs take 2–4 hours depending on size and moss coverage.

In the Pacific Northwest, most homes benefit from removal every 1–3 years depending on tree coverage and sun exposure.

Yes — every moss removal includes a basic prevention treatment at no extra charge.

Overflowing water during rain, sagging gutters, plants growing from gutters, or it's been over a year since your last cleaning.

Yes. We flush downspouts to make sure water flows all the way through.

Twice a year — once in late spring after pollen season, once in late fall after leaves drop.

Driveways, sidewalks, patios, decks, fences, siding, and more. We match pressure to the surface so nothing gets damaged.

Not when done properly. We adjust pressure and technique for each surface type.

Debris removal, yard waste hauling, overgrowth clearing, fire hazard reduction, and general lot cleanup. We tailor the scope to your property.

Yes. We remove and dispose of all debris — no pile left behind.

No. We can access and complete most exterior cleanup jobs without you there.

After the job is complete, you'll receive a link to your online invoice. Pay securely by credit/debit card, bank transfer (ACH), or Google Pay — right from your phone or computer. No checks, no phone calls required.

We accept Visa, Mastercard, Amex, bank transfer (ACH), and Google Pay. You can save your card on file for future services. All payments are processed securely through Stripe.

Yes. Every job comes with a clear itemized invoice showing exactly what was done and what it costs. You'll receive it by email with a link to view and pay online.

Yes. You'll have access to a personal client portal where you can review and approve quotes, view upcoming appointments, track invoices, and see your full service history — all in one place from any device.

Yes. We'll send you a quote link you can review and approve directly from your phone — no back-and-forth calls needed.

Yes. Once you're a client, you can submit new service requests directly through your portal anytime — no need to start from scratch.